Nymgo Support Center

Yup. In fact all Nymgo accounts expire after six months of inactivity. But keeping it active is simple: just make one call, send an SMS, make a credit transfer or buy something (e.g. credit). If the worst comes to the worst and your account really does expire you'll lose any remaining balance. Sorry about that.

No. As long as your account remains active the credits will stay valid.

You can recharge your Nymgo account with credit using one of the following payment options:
1. Debit/credit card (Visa, MasterCard and American Express)
2. Moneybookers account
3. Paypal
4. Western Union - QuickPay money transfer
5. OneCard
We accept payments in Euros, US Dollars and British Pounds. New payment options and currencies are added continually so please keep checking.

For all new users the monthly purchase limit is $50 when using a debit/credit card. If you need to purchase more please talk to the nice people at Nymgo support.
However, if you're paying through Western Union purchases there's no limit.

Yes. The prices are the same regardless of the country you're calling from. Rates are based on the country you're calling to. For example, if the price to call the USA is 2¢ per minute, you'll be charged 2¢ whether you are calling from the USA, France or any other country. For further information about Nymgo prices check out our complete price list: http://www.nymgo.com/en/prices/

That's easy. Just follow these steps:
1. Login to the Nymgo softphone using your Nymgo username and password. The softphone is available for download at: http://www.nymgo.com/EN/download/
2. The dial pad will open automatically when you open the app.
3. Enter the phone number you wish to dial.
4. The number should be typed using one of the below formats:
a. '00' + Country Code + phone number. Example 0012124442222. OR,
b. '011' + Country Code + phone number. Example 011971501113333. OR,
c. '+' then Country Code + phone number. Example +15143332222. Please use your keyboard for the '+' sign.
5. Click on the 'green phone' button.

Nymgo allows you to call all fixed and mobile lines in the world. You cannot, however, use Nymgo to call local short numbers (unless you dial using the international number format) or satellite providers. BTW have you checked out our prices for international calls? They're awesome.

Check our rates at: http://www.nymgo.com/en/prices/

In order to activate the caller ID, please follow these steps:
1. Login to the Nymgo website using your Nymgo username and password.
2. Under the “Me” Section, select Caller ID.
3. Enter your mobile number and click 'Send'.
4. You will receive an activation code on the mobile number you entered.
5. Enter the activation code and click on submit.

In order to reset/deactivate the caller ID, please follow these steps:
1. Login to the Nymgo website using your Nymgo username and password.
2. Under the “Me” Section, select Caller ID
3. Click on the 'Reset' button.

Caller identification enables your friends, family and business contacts to know you are calling them before actually picking up. Once activated, your mobile number will show up whenever you make a phone call using Nymgo. Caller ID is free to activate and free to use. Can't say fairer than that.

The default number you will see on the screen is “1111”

Sure. If the text is written in Latin characters you can write up to 160 characters. Otherwise, it can drop to 70 characters per SMS. It depends on the language.

Yes, you can. But the size limit of the SMS would decrease to a maximum of 70 characters.

To send an SMS, just put in the phone number you wish to send the text message to and then click on the 'SMS' button on the Nymgo dialer. When you've finished writing your text in the window provided, simply click 'Send'.

Please check the following rates: http://www.nymgo.com/en/prices/

You can send one SMS to up to five numbers at once.

Normally it's 160 characters as long as you're using Latin based characters. The limit is reduced for non-Latin script, e.g. an SMS sent in Arabic is limited to 70 characters.

480 characters.

The Nymgo Android Phone application is free. Please go to http://www.nymgo.com, and then go to the 'Apps' section. Click on 'Android App'. Then simply follow the step by step instructions to download.

The Nymgo iPhone application is free. Please go to http://www.nymgo.com, and then go to the 'Apps' section. Click on 'iPhone'. Then simply follow the step by step instructions to download.

The Nymgo Windows PC application is free. Please go to http://www.nymgo.com, and then go to the 'Apps' section. Click on 'PC'. Then simply follow the step by step instructions to download.

While there is no specific 'delete' function for Nymgo user accounts, all accounts expire after six months of total inactivity.

To change your password, just follow these steps:
1. Login to your Nymgo account
2. Click on “Change Password” in the “Me” section.
3. Enter your old password
4. Enter a new password
5. Confirm your new password
6. Click on the “update” button.

To change your profile settings, just follow these steps:
1. Login to your Nymgo account
2. Click on “View/Edit profile” in the “Me” section.
3. Make whatever changes you need to
4. Click on the “Update” button.

1.Go to: http://www.nymgo.com
2. Go to the “Join Now” page.
3. Enter your profile details.
• Remember, the boxes marked with an asterisk (*) must be completed.
• Make sure that you enter a valid email address.
4. One little word of warning: Once your username has been created, it can't be changed. So make sure you pick one you're happy with!

After that you can use your username and password to sign into Nymgo on your computer or mobile phone as well as any other compatible device like a tablet or something.

To transfer credits, just follow these simple steps:
1. Login to your Nymgo account
2. Click on “Transfer Credits” in the “My Credits” section.
3. Enter the recipient username, the amount to send and your password
4. Click the “send” button.
5. Lastly, you'll be asked to confirm your request

To change/update your profile info, just follow these simple steps:
1. Login to your Nymgo account
2. Click on “View/Edit profile” in the “Me” section.
3. Make whatever changes you want.
4. Click on the “Update” button.
And that's it.

1. Go to: http://www.nymgo.com
2. Click on “Forgot my password” on the main login page.
3. Then just follow the instructions. Enter your username and email address. But make sure you use the same email as the one you originally signed up with.
4. Click on the “Get password” button.
5. And that's it. You'll receive your password in your inbox almost immediatelly. Phew, technology's great isn't it?

Credit transfer allows you to share your credits with your friends and family. Then they've got no excuse for not keeping in touch with you!

To find your call history, just follow these steps:
1. Login to your Nymgo account
2. Click on “View call history” in the “My Credits” section.
3. You can choose between viewing “all calls”, “successful calls” or “SMS”.

You can find all the details about Nymgo's Terms and Conditions here: http://www.nymgo.com/en/nymgo/terms-conditions/

Find Nymgo's privacy policy here: http://www.nymgo.com/en/nymgo/privacy-policy/

We're on Facebook, Twitter, G+ and YouTube. We want to make as many new friends out there as possible so please check us out and share in the piñata full of goodies and prizes.
Facebook
Join us on Facebook http://www.facebook.com/nymgo
Twitter
Follow us on Twitter https://twitter.com/nymgo

Yes, as an administrator you can remove a sub-account from your business account.

Sorry, no. You'd need to get the business administrator to do that.

You can invite people to your business account using one of the following methods:
1. Create a new account directly
2. Invite existing Nymgo usernames
3. Send invitations to an email address

Business accounts are designed to give a single administrator control over multiple sub accounts. So, for example, a business owner can open sub accounts for his or her employees letting them take advantage of Nymgo rates and call quality while still retaining control over allocating credit to each sub account. As a Business Account Administrator you can easily:
-Add credits to sub accounts
-Auto recharge a sub account when the balance drops below a specified threshold
-Get detailed reports on calls and balances
And if you're worried about security, well, stop worrying! We have developed a highly secure infrastructure using a proprietary network built around multiple tiers and high availability clusters to meet the highest industrial security standards. Cheap, high quality and very very secure: what's not to like?

To use the Nymgo PC dialer in the UAE, please follow these steps:
1. Click on: http://download.cnet.com/Nymgo/3000-2349_4-10909688.html
2. Download the Nymgo application.
3. Once it's downloaded, right click on the Nymgo icon on your task bar.
4. Go to 'Settings' and under 'Network' click on the 'Force Firewall Bypass' check box.
5. You can then start the Nymgo dialer

In order to configure your audio device, please follow these steps:

1. Right click on the Nymgo icon on the task bar.
2. Go to 'Settings'
3. Click on 'Nymgo Sounds'. There you can check the microphone and speakers levels.
4. Test them out and through trial and error you can find the best audio configuration for your particular setup.

Some firewalls block the Nymgo dialer's access to the internet. To fix this please either deactivate your firewall or make sure that it is configured to allow Nymgo to access the network.

To find out which Nymgo version you are using, just right click on the Nymgo icon and choose 'About Nymgo'. Actually it's a good idea to check if you have the latest version. Upgrading may fix any little niggles you may be experiencing.

To fix this please go to:
C:/Users (your windows user name)/AppData/Roaming/Nymgo20120502-115733-99-123.dmp.
Then send this dump file to us at support@nymgo.com. Once we receive your dump file, someone from Nymgo customer support will get in touch with you as soon as possible to sort it out. Apologies in the meantime...

To fix this, first of all please make sure that you are using the latest Nymgo dialer version. If you have the latest Nymgo dialer version and the calls are still getting disconnected, please go to:
My computer --> control panel --> folder options --> 'view' tab --> under 'hidden files and folders' check 'show hidden files and folders'.
Click the start menu --> click on run --> then copy and paste the text below in the empty space and press enter:
C:Users\'your windows user name'\AppData\Local\Nymgo : nymgo-api.log.DATETIME-PID
EXAMPLE:nymgo-api.log-20130418-121558.4140
In the folder that opens, please copy the file named Nymgo (it's a text document).
Then send this log file as an attachment to us at: support@nymgo.com. Once we receive your log file, the guys at Nymgo customer support will get in touch with you as soon as possible to sort it out. Apologies in the meantime...