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Can a business administrator delete or remove an account?

Yes, as an administrator you can remove a sub-account from your business account.

Can I delete my Nymgo account

There is no delete function for Nymgo user accounts, however, all accounts expire after 3 Months of total inactivity.

Can I send SMS in any desired language ?

Yes, if the text is written in Latin characters, you can write up to 160 characters. Otherwise, it can drop to 70 characters per SMS.

Can I use special characters in my SMS?

Yes, you may use special characters; however the size limit of the SMS would decrease to a maximum of 70 characters.

Can sub-accounts purchase or transfer funds?

All business sub-accounts are restricted from making any purchases or transferring any credits.

Do my Nymgo account expire?

All accounts expire after 3 months of inactivity. To keep your account active, you only need to make either one call, send an SMS, perform a Calling Credit Transfer or purchase. In case your account expires, any remaining balance is removed.

Do my Nymgo credits expire?

As long as the account remains active, the credits do not expire.

Do the same call charges apply no matter which country I am calling from?

The prices are the same regardless of the country you are calling from. The rates are based on the country you are calling to. For example, if the price to call the USA is 2¢ per minute, you will be charged 2¢ whether you are calling from the USA, France or any other country. For further information about Nymgo prices, check out our complete price list.
See all prices per country

How can I activate it?

In order to activate the caller ID, please follow these steps:
1. Login to the Nymgo website using your Nymgo username and password.
2. Under the “Me” Section, select Caller ID
3. Enter your mobile number and click on send.
4. You will receive an activation code on your the mobile number you have entered.
5. Enter the activation code and click on submit.

How can I change my password?

To change your password, kindly follow these steps:
1. Login to your Nymgo account
2. Click on “Change Password” in the “Me” section.
3. Enter your old password
4. Enter a new password
5. Confirm your new password
6. Click on the “update” button.

How can I change my profile settings?

To change your profile settings, kindly follow these steps:
1. Login to your Nymgo account
2. Click on “View/Edit profile” in the “Me” section.
3. Kindly undergo the appropriate changes
4. Click on the “Update” button.

How can I create a Nymgo account?

1.Please enter the following website: http://www.nymgo.com
2. Go to the “Join Now” page.
3. Enter your profile details in the fields provided.
• Fields marked with an asterisk (*) are mandatory.
• Make sure that you enter a valid email address.
4. Once your username has been created, it can't be changed.

You can enter your username and password to sign into Nymgo on your computer, mobile phone as well as any other compatible device.

How can I purchase Nymgo credits?

You can recharge your Nymgo account using one of the following payment options:
1. Debit/credit card (Visa, MasterCard and American Express)
2. Moneybookers account
3. Google Checkout account
4. Western Union - QuickPay money transfer
5. OneCard
6. CashU
We accept payments in Euros, United States Dollars, and British Pounds. New payment options and currencies are added continually.

How can I redeem the Hello Points?

To redeem your Hello Points, please follow these steps:
1. Login to the Nymgo website using your Nymgo username and password.
2. Under the “My Points” Section, select Redeem Hello Points
3. Choose the number of points you wish to redeem and click on the box underneath either Credits or SMS.
4. Simply finish by clicking on “Redeem”.

How can I reset/deactivate it?

In order to reset/deactivate the caller ID, please follow these steps:
1. Login to the Nymgo website using your Nymgo username and password.
2. Under the “Me” Section, select Caller ID
3. Click on the "Reset" button.

How can I send a SMS?

To send a SMS,please insert the phone number you wish to send the text message to, then click on the "SMS" button located in the Nymgo dialer. After you have finished writing your text in the window, simply click "Send".

How can I transfer credits?

To transfer credits, kindly follow these steps:
1. Login to your Nymgo account
2. Click on “Transfer Credits” in the “My Credits” section.
3. Enter the recipient username, the amount to send and enter your password
4. Click on the “send” button.
5. Confirm your request

How can I update my profile info?

To change/update your profile info, kindly follow these steps:
1. Login to your Nymgo account
2. Click on “View/Edit profile” in the “Me” section.
3. Update the corresponding fields.
4. Click on the “Update” button.

How can I use Nymgo on my Android Phone?

The Nymgo Android Phone application is free. Please go to http://www.nymgo.com, then you will find in the "Download" section "Get it for Android Phone". Kindly follow the instructions that appear on your window to complete downloading the application.

How can I use Nymgo on my iPhone?

The Nymgo iPhone application is free. Please go to http://www.nymgo.com, then you will find in the "Download" section Click on "Get it for iPhone". Kindly follow the instructions that appear on your window to complete downloading the application.

How can I use Nymgo on my Windows PC?

The Nymgo Windows PC application is free. Please go to http://www.nymgo.com, then you will find in the "Download" section. Click on "Get it for Windows PC". Kindly follow the instructions that appear on your window to complete downloading the application.

How do I add people to my business account?

You can invite people to your business account using one of the following methods:
1. Create a new account directly
2. Invite existing Nymgo usernames
3. Send invitations to an email address

How do I earn Hello Points?

Nymgo will reward you with Hello Points whenever you purchase or invite friends. When you collect enough points, you will redeem them as either Free Nymgo credits or Free SMS.

How do I view my current Hello Points balance.

To view the number of your Hello Points, please follow these steps:
1. Login to the Nymgo website using your Nymgo username and password.
2. Under the “My Points” Section, select view Hello Points
3. You can check you current balance as well as your Hello Points historic .

How much does it cost?

Please check the following rates : http://www.nymgo.com/prices/

How to make a call using Nymgo?

To make a call using Nymgo, please follow these steps:
1. Login to the Nymgo softphone using your Nymgo username and password. The softphone is available for download at: http://www.nymgo.com/EN/download/
2. The dial pad will open.
3. Enter the phone number you wish to dial.
4. The number should be typed using one of the below formats:
a. "00" + Country Code + phone number. Example 0012124442222. OR,
b. "011" + Country Code + phone number. Example 011971501113333. OR,
c. "+" then Country Code + phone number. Example +15143332222. Please use the Keyboard for the "+" sign.
5. Click on the "Green phone" button.

To how many numbers can I send simultaneously a SMS?

You can send one SMS to up to 5 numbers.

What are Nymgo's Terms and Conditions?

You can find all the details about Nymgo's Terms and Conditions by clicking on this link : http://www.nymgo.com/terms-conditions/

What are the "Hello Points" program rules?

There are only a few rules pertaining to Hello Points:
• A minimum of $60 worth of Nymgo credits must be purchased in order to activate your Hello Points.
• The account should be active:
• At the end of the 1 year, 50% of any non-redeemed points will expire
• At the end of the 2 year, if still not used, the remaining rest will expire

What are the Hello Points?

Hello Points is Nymgo´s loyalty program. Nymgo will reward you with points whenever you purchase or invite friends. When you collect enough points, you will redeem them as either Free Nymgo credits or Free SMS.

What are the Nymgo purchase limits?

Please note that for all new users, the monthly purchase limit* is $50 using a debit/credit card. If you need to purchase more, please contact Nymgo support.
*The above does not apply to Western Union purchases.

What can I do if I forgot my password?

1. Go to http://www.nymgo.com
2. Click on “forgot your password?” on the main page.
3. Enter your username as well as the same email address you provided when you created your account.
4. Click on the “get password” button.
5.You will receive your password on your email address.

What is Caller ID?

Caller identification enables your friends, family and business contacts to know you are calling them. Once it is activated, your mobile number will be displayed whenever you make a phone call using Nymgo services. Caller identification is free to activate and use.

What is Credit Transfer?

Credit transfer allows you to share your credits with your friends and family.

What is my default Caller ID?

The default number you will see on the screen is “1111”

What is Nymgo Business?

Business accounts are designed to give administrator control over multiple sub accounts which provide an ideal solution for Businesses. Managers and administrators get access to a free web-based tool located in the Business' Member Area that will enable them to manage and control the expenditure of each sub account. As a Business Account Administrator you can easily implement the following:
-Add credits to sub accounts
-Auto recharge a sub account when his balance drops below a specified threshold
-Get detailed reports on calls and balances
Security is enhanced with a proprietary network built around multiple tiers and high availability clusters and the highest industrial security standards.

What is Nymgo's Privacy Policy?

You can find all the details about Nymgo's privacy policy by clicking on this link : http://www.nymgo.com/privacy-policy/

What is the limit of an SMS?

The size limit of a SMS is 160 characters. SMS sent in Arabic are limited to 70 characters.

What is the maximum SMS length?

480 Characters.

When do I get charged an additional $1?

This is an authorization charge from Google. It will be added back to your account within 1-14 business days.
Below is what Google says:
“You may also notice a $1.00 transaction from Google, which is actually a pending authorization request between our billing system and the bank that issued your credit or debit card, so you won't end up paying the extra $1.00.
When you check your bank account or credit card statement, payment authorizations are often listed as "pending." These transactions might remain in your account between 1-14 business days, depending on your card-issuing bank. Please keep in mind they are authorization requests only, not actual charges.
Authorizations can remain in your account anywhere from 24 hours up to 14 business days, depending on the bank. You may contact your bank to confirm the charge for your purchase with Google or to check on the authorization status.”

Where can I call to using Nymgo?

Nymgo allows you to call all fixed and mobile lines in the world. You can not therefore use Nymgo to call local short numbers (unless you dial using the international number format) or Satellite providers. Check out our competitive prices.

Where can I find my call history?

To change your call history, kindly follow these steps:
1. Login to your Nymgo account
2. Click on “View call history” in the “My Credits” section.
3. You can choose between viewing “all calls”, “successful calls” or “SMS”.

Where can I find Nymgo on social media?

Whether it's on Facebook, Twitter, G+ or YouTube, we at Nymgo are branching out to make thousands of new friends from all over the world in what we consider to be one big global party. Join us and don't miss out on the piñata full of goodies and prizes.
Facebook
Join us on Facebook http://www.facebook.com/nymgo
Twitter
Follow us on Twitter https://twitter.com/nymgo

Where can I find the rates?

Please check the following rates : http://www.nymgo.com/prices/

How can I use the Nymgo PC dialer in the UAE?

To use the Nymgo PC dialer, please follow these steps:
1. Click on the following link: http://download.cnet.com/Nymgo/3000-2349_4-10909688.html
2. Download the Nymgo application.
3. Once it is downloaded, right click on the Nymgo icon that you will find on your task bar.
4. Go to 'Settings' and under 'Network' click on the 'Force Firewall Bypass' check box.
5. You can then start the Nymgo dialer

Are you having audio issues using the Nymgo PC dialer?

In order to configure your audio device, please follow these steps:

1. Right click on the Nymgo icon that you will find in the task bar.
2. Go to 'Settings'
3. Click on 'Nymgo Sounds' and there you can check the Microphone and Speakers level.
4. You can test and adjust them in order to find the best audio configuration.

Are you using a firewall?

Some firewalls block the Nymgo dialer's access to the internet. To resolve this issue, please either deactivate your firewall or make sure that it is configured to allow Nymgo to access the network.

Which Nymgo version am I using?

To find out which Nymgo version you are using, just right click on the Nymgo icon and choose 'About Nymgo'. Are you using the latest version of Nymgo? Upgrading you Nymgo version may fixes multiple issues.

Is your Nymgo dialer crashing?

In order to fix this issue, you need to go to:
C:/Users (your windows user name)/AppData/Roaming/Nymgo20120502-115733-99-123.dmp.
Kindly send this dump file to support@nymgo.com. Once we receive your dump file, Nymgo Customer Support will contact you as soon as possible to resolve this issue.

Are you calls getting disconnected?

In order to fix this issue, please make sure that you are using the latest Nymgo dialer version. If you have the latest Nymgo dialer version and the calls are still getting disconnected, please go to:
My computer --> control panel --> folder options --> "view" tab --> under "hidden files and folders" check "show hidden files and folders".
Click the start menu --> click on run --> then copy and paste the below in the empty space and press enter:
C:\Users\"your windows user name"\AppData\Local\Nymgo : nymgo-api.log.DATETIME-PID
EXAMPLE:nymgo-api.log-20130418-121558.4140
In the folder that opens, please attach the file named Nymgo (it's a text document).
Kindly send this log file to support@nymgo.com. Once we receive your log file, Nymgo Customer Support will contact you as soon as possible to resolve this issue.

What is the Virtual Private Network (VPN)?

The Virtual Private Network (VPN) allows you to have access to a network from a remote distance. Nymgo's VPN improves the level of security of your connection and allows you to make calls from otherwise inaccessible locations.

How can I benefit from the VPN access?

With every purchase of $20 or more of Nymgo credits, you will be entitled to benefiting from Nymgo's VPN access for a duration period of 30 days starting the date of activation of your voucher (not cumulative).

How do I activate Nymgo's VPN service on my account?

To activate Nymgo's VPN, please log in to your account, proceed to your member's dashboard, click the "Activate VPN" button and enter your code. This will grant you access to Nymgo's VPN servers.

Please follow the configuration instructions associated with the platform you are using to connect to Nymgo's VPN.

How can I install the VPN on my Windows PC?

Windows7:

Please make sure you have activated Nymgo's VPN service (found above) before you proceed to this step.

Step 1 Click on the Start button. In the search bar, type VPN and then select Set up a virtual private network (VPN) connection.

Step 2 For the "Internet address" text box, type this IP address "87.236.147.13".
For the "Destination name" text box, type a name for the connection. Exp: "Nymgo VPN connection"

Step 3 If you want to set up the connection, but not connect, select Don't connect now; otherwise, leave it blank and click Next.

Step 4 On this next screen, put your user name and password. Click Connect.

Step 5 To connect, click on the Windows network logo on the lower-right part of your screen; then select Connect under VPN Connection.

Step 6 In the Connect VPN Connection box, enter the appropriate domain and your log-in credentials; then click Connect.


Windows XP:

Please make sure you have activated Nymgo's VPN service (found above) before you proceed to this step.

Step 1 On the computer that is running Windows XP, confirm that the connection to the Internet is correctly configured.

Step 2 Click Start, and then click Control Panel.

Step 3 In Control Panel, double click Network Connections.

Step 4 Click Create a new connection in the Network Tasks task pad.

Step 5 In the Network Connection Wizard, click Next.

Step 6 Click Connect to the network at my workplace, and then click Next.

Step 7 Click Virtual Private Network connection, and then click Next.

Step 8 If you are prompted, you need to select whether you will use a dial up connection or if you have a dedicated connection to the Internet either via Cable, DSL, T1, Satellite, etc. Click Next.

Step 9 Type a host name, IP or any other description you would like to appear in the Network Connections area. You can change this later if you want. Click Next.

Step 10 Type the host name or the Internet Protocol (IP) address of the computer that you want to connect to, and then click Next.

Step 11 You may be asked if you want to use a Smart Card or not (Press on do not use my Smart Card).

Step 12 You are just about done, the rest of the screens just verify your connection, click Next.

Step 13 Click to select the Add a shortcut to this connection to my desktop check box if you want one, if not, then leave it unchecked and click finish.

Step 14 You are now done making your connection, but by default, it may try to connect. You can either try the connection now if you know its valid, if not, then just close it down for now.


Windows Vista:

Please make sure you have activated Nymgo's VPN service (found above) before you proceed to this step.

Click Start > Control Panel > Network and Internet > Network and Sharing Center and select Set up a connection or network, and then click Connect to a workplace. Press Next.

A dialog window will display asking you "How do you want to connect?" When it does, select "Use my Internet connection (VPN).

You will now be presented with a screen titled "Type the Internet address to connect to." Type the WAN IP address into the field named Internet address. Next, enter the Destination name. This could be anything descriptive (i.e., VPN Connection). Finally, check the option Don't connect now; just set it up so I can connect later. Press Next to continue.

The next screen asks you to enter your user name and password. Filling it in lets you log in faster, but it's less secure. Leaving it blank means entering your info every time you want to connect to the VPN, which is more secure. I recommend that you leave it blank. Press Create when ready to proceed. Then press Close.

With that complete, click Start > Control Panel > Network and Internet > Network and Sharing Center and select Manage network connections from the Tasks Pane on the left.

Now right-click on the VPN connection you just created and select Properties.

Go to the Security tab, select the Advanced (custom settings) and press Settings.

Set the Data encryption field for "Maximum strength encryption (discount if server declines)".

Where it says "Allow these protocols" check only "Microsoft CHAP Version 2 (MS-CHAP v2). Click OK.

Congratulations! You have just completed configuring your VPN Client and should now be ready to connect to your VPN Host.

How can I install the VPN on my iPhone?

Please make sure you have activated Nymgo's VPN service (found above) before you proceed to this step.

Choose Settings > General > Network > VPN and then choose Add VPN Configuration. Enter the VPN settings you have received.(VPN Type PPTP)

The IP address is "87.236.147.13"

How can I install the VPN on my Android Phone?

Please make sure you have activated Nymgo's VPN service (found above) before you proceed to this step.

Choose Settings > Wireless & Networks > VPN Settings > and then choose Add VPN Configuration. Enter the VPN settings you have received.(VPN Type PPTP)

The IP address is "87.236.147.13"

How can I install the VPN on my Mac?

Tiger version:

Please make sure you have activated Nymgo's VPN service (found above) before you proceed to this step.

Click on Go in the Finder menu and select Applications

Select Internet Connect from the Applications window

From this window click on the VPN (PPTP) button

In the description field, replace the text with Aber VPN.
In the server address box enter your vpn address
In the Account name box enter your username
In the Password box enter your password
Click OK
Click Connect
Once you are connected it will say in the bottom left corner "connected". Now you can close this window if you wish.

The IP address is "87.236.147.13"

Snow Leopard version:

Please make sure you have activated Nymgo's VPN service (found above) before you proceed to this step.

Click the Apple Icon
Click on System Preferences
Click on Network

Click the + symbol located at the bottom left

Change the Interface drop down menu to VPN
Change the VPN Type drop down menu to PPTP
Change the service name
Click Create
Select VPN
Enter Server Address: your vpn and Account Name:
Click the Authentication Settings... button
Enter your password
Click OK
Tick Show VPN status in menu bar
Click Apply

The IP address is "87.236.147.13"