Technical Issues

• Which Nymgo version am I using?
• To find out which Nymgo version you are using, just right click on the Nymgo icon and choose 'About Nymgo'. Are you using the latest version of Nymgo? Upgrading you Nymgo version may fixes multiple issues.
• How can I use the Nymgo PC dialer in the UAE?
• To use the Nymgo PC dialer, please follow these steps:
  1. Click on the following link: http://download.cnet.com/Nymgo/3000-2349_4-10909688.html
  2. Download the Nymgo application.
  3. Once it is downloaded, right click on the Nymgo icon that you will find on your task bar.
  4. Go to 'Settings' and under 'Network' click on the 'Force Firewall Bypass' check box.
  5. You can then start the Nymgo dialer
• Are you calls getting disconnected?
• In order to fix this issue, please make sure that you are using the latest Nymgo dialer version. If you have the latest Nymgo dialer version and the calls are still getting disconnected, please go to:
  My computer --> control panel --> folder options --> "view" tab --> under "hidden files and folders" check "show hidden files and folders".
  Click the start menu --> click on run --> then copy and paste the below in the empty space and press enter:
  C:\Users\"your windows user name"\AppData\Local\Nymgo : nymgo-api.log.DATETIME-PID
  EXAMPLE:nymgo-api.log-20130418-121558.4140
  In the folder that opens, please attach the file named Nymgo (it's a text document).
  Kindly send this log file to support@nymgo.com. Once we receive your log file, Nymgo Customer Support will contact you as soon as possible to resolve this issue.
• Is your Nymgo dialer crashing?
• In order to fix this issue, you need to go to:
  C:/Users (your windows user name)/AppData/Roaming/Nymgo20120502-115733-99-123.dmp.
  Kindly send this dump file to support@nymgo.com. Once we receive your dump file, Nymgo Customer Support will contact you as soon as possible to resolve this issue.
• Are you having audio issues using the Nymgo PC dialer?
• In order to configure your audio device, please follow these steps:
  
  1. Right click on the Nymgo icon that you will find in the task bar.
  2. Go to 'Settings'
  3. Click on 'Nymgo Sounds' and there you can check the Microphone and Speakers level.
  4. You can test and adjust them in order to find the best audio configuration.
• Are you using a firewall?
• Some firewalls block the Nymgo dialer's access to the internet. To resolve this issue, please either deactivate your firewall or make sure that it is configured to allow Nymgo to access the network.