Top FAQ's

  • What is Credit Transfer?
  • Credit transfer allows you to share your credits with your friends and family.
  • How can I use Nymgo on my Android Phone?
  • The Nymgo Android Phone application is free. Please go to http://www.nymgo.com, then you will find in the "Download" section "Get it for Android Phone". Kindly follow the instructions that appear on your window to complete downloading the application.
  • What is Nymgo Business?
  • Business accounts are designed to give administrator control over multiple sub accounts which provide an ideal solution for Businesses. Managers and administrators get access to a free web-based tool located in the Business' Member Area that will enable them to manage and control the expenditure of each sub account. As a Business Account Administrator you can easily implement the following:
    -Add credits to sub accounts
    -Auto recharge a sub account when his balance drops below a specified threshold
    -Get detailed reports on calls and balances
    Security is enhanced with a proprietary network built around multiple tiers and high availability clusters and the highest industrial security standards.
  • What is Caller ID?
  • Caller identification enables your friends, family and business contacts to know you are calling them. Once it is activated, your mobile number will be displayed whenever you make a phone call using Nymgo services. Caller identification is free to activate and use.
  • How can I use Nymgo on my iPhone?
  • The Nymgo iPhone application is free. Please go to http://www.nymgo.com, then you will find in the "Download" section Click on "Get it for iPhone". Kindly follow the instructions that appear on your window to complete downloading the application.
  • Do the same call charges apply no matter which country I am calling from?
  • The prices are the same regardless of the country you are calling from. The rates are based on the country you are calling to. For example, if the price to call the USA is 2¢ per minute, you will be charged 2¢ whether you are calling from the USA, France or any other country. For further information about Nymgo prices, check out our complete price list.
    See all prices per country
  • How can I use Nymgo on my Windows PC?
  • The Nymgo Windows PC application is free. Please go to http://www.nymgo.com, then you will find in the "Download" section. Click on "Get it for Windows PC". Kindly follow the instructions that appear on your window to complete downloading the application.
  • Where can I find Nymgo on social media?
  • Whether it's on Facebook, Twitter, G+ or YouTube, we at Nymgo are branching out to make thousands of new friends from all over the world in what we consider to be one big global party. Join us and don't miss out on the piñata full of goodies and prizes.
    Facebook
    Join us on Facebook http://www.facebook.com/nymgo
    Twitter
    Follow us on Twitter https://twitter.com/nymgo
  • What are the Hello Points?
  • Hello Points is Nymgo´s loyalty program. Nymgo will reward you with points whenever you purchase or invite friends. When you collect enough points, you will redeem them as either Free Nymgo credits or Free SMS.
  • How to make a call using Nymgo?
  • To make a call using Nymgo, please follow these steps:
    1. Login to the Nymgo softphone using your Nymgo username and password. The softphone is available for download at: http://www.nymgo.com/EN/download/
    2. The dial pad will open.
    3. Enter the phone number you wish to dial.
    4. The number should be typed using one of the below formats:
    a. "00" + Country Code + phone number. Example 0012124442222. OR,
    b. "011" + Country Code + phone number. Example 011971501113333. OR,
    c. "+" then Country Code + phone number. Example +15143332222. Please use the Keyboard for the "+" sign.
    5. Click on the "Green phone" button.
  • How can I activate it?
  • In order to activate the caller ID, please follow these steps:
    1. Login to the Nymgo website using your Nymgo username and password.
    2. Under the “Me” Section, select Caller ID
    3. Enter your mobile number and click on send.
    4. You will receive an activation code on your the mobile number you have entered.
    5. Enter the activation code and click on submit.
  • How can I purchase Nymgo credits?
  • You can recharge your Nymgo account using one of the following payment options:
    1. Debit/credit card (Visa, MasterCard and American Express)
    2. Moneybookers account
    3. Google Checkout account
    4. Western Union - QuickPay money transfer
    5. OneCard
    6. CashU
    We accept payments in Euros, United States Dollars, and British Pounds. New payment options and currencies are added continually.
  • How do I add people to my business account?
  • You can invite people to your business account using one of the following methods:
    1. Create a new account directly
    2. Invite existing Nymgo usernames
    3. Send invitations to an email address
  • How can I send a SMS?
  • To send a SMS,please insert the phone number you wish to send the text message to, then click on the "SMS" button located in the Nymgo dialer. After you have finished writing your text in the window, simply click "Send".
  • How can I create a Nymgo account?
  • 1.Please enter the following website: http://www.nymgo.com
    2. Go to the “Join Now” page.
    3. Enter your profile details in the fields provided.
    • Fields marked with an asterisk (*) are mandatory.
    • Make sure that you enter a valid email address.
    4. Once your username has been created, it can't be changed.

    You can enter your username and password to sign into Nymgo on your computer, mobile phone as well as any other compatible device.